Bug reports
Something broke, a button did nothing, or the output looks wrong? A short description of the tool, the input, and what happened is enough to start.
Tools
Get in touch
Contact Markdown Tools
Bugs, broken conversions, feature ideas, or privacy questions—one address covers everything: support@markdowntools.app.
Email supportReplies within a few business days
THE FASTEST ROUTE
Email support@markdowntools.app
Every question about the converters—bugs, formatting problems, feature ideas, privacy, licensing—starts with a short email. Attach a small example file if a conversion went wrong.
WHAT TO WRITE ABOUT
Reasons People Get in Touch
No topic needs a form or a ticket number. Pick the closest match and write.
Conversion problems
If a table collapsed, an image vanished, or formatting was lost, mention which converter you used. Real documents are the fastest way to get conversion issues fixed.
Feature requests
Missing an option, a theme, or an output format? Ideas that keep the tools focused on clean conversion between formats are especially welcome.
Privacy and terms
Questions about how content is handled, deletion requests, or licensing can be sent to the same address and are answered with care. See the Privacy Policy and Terms for the baseline rules.
MAKE IT ACTIONABLE
Three Things That Help Most
Say which tool you used
Name the converter and, if relevant, the settings you picked—theme, paper size, mode, or conversion options all matter.
Describe expected vs. actual
One line for what you expected and one for what happened turns a vague report into an actionable one.
A small example that shows the problem
A few lines of Markdown, a small piece of HTML, or a one-page file that triggers the issue is worth a page of description.
SCOPE OF SUPPORT
What Support Can and Cannot Do
Honest expectations up front, so requests land in the right place.
| Request | Status | Notes |
|---|---|---|
| Conversion errors and formatting problems | Supported | Reports of wrong output are investigated and, where possible, fixed in future updates. |
| Broken pages or buttons | Supported | Tell us the browser and device you used so we can see the same thing on our side. |
| Privacy questions and deletion requests | Supported | There are no accounts and nothing is stored, but every question gets a clear answer. |
| Recovering a previously converted file | Not possible | Nothing is stored after your download, so past conversions cannot be retrieved. |
| Help with third-party software | Not supported | Support covers the tools on this site, not Word, PDF readers, or other products. |
| Legal or document-consulting advice | Not supported | The tools convert formats; they do not review, certify, or advise on document content. |
BEFORE YOU WRITE
Quick Answers First
Many questions are answered on the tool pages themselves: each converter documents its supported features, file limits, and known limits. Browse the full lineup on About, or open a converter from the section below. The Privacy Policy explains exactly what happens to your documents, and the Terms cover usage and ownership. If the answer is not there, the inbox below is open.
WHILE YOU ARE HERE
Try a Converter
Markdown to PDFCreate polished, paginated PDFs from Markdown with themes and live preview.Open Markdown to WordCreate editable Word DOCX documents from Markdown.Open PDF to MarkdownConvert PDF documents to clean, structured Markdown with tables, images, and OCR.Open Word to MarkdownConvert DOCX and Word documents to Markdown in your browser.Open HTML to MarkdownPaste HTML code and convert it to clean Markdown right in your browser.Open
COMMON QUESTIONS
Contact Questions
How do I contact support?+
Email support@markdowntools.app. Include the converter you used and a short description of what happened; a minimal example file helps even more.
How fast are replies?+
Email is read regularly and most requests receive a reply within a few business days. Complex conversion reports may take longer to track down and fix.
Can I report a conversion problem with a confidential document?+
Yes, but only send what you are comfortable sharing. A simple example that shows the issue is usually enough, and reports are not stored beyond handling the conversation.
Do you take feature requests?+
Yes. Requests that keep the tools focused—clean conversion between Markdown, PDF, Word, and HTML—are the most likely to be built.
Is there a phone number or live chat?+
No. Email keeps everything in one searchable thread and works well for sharing example files and screenshots.